Predictive Dialer Software
A Predictive Dialer Software is a computer-based dialing system that has the ability to fast make multiple outbound calls. Predictive dialing is a system of outbound calling that dials without the agent on the line. The system dials the phone, listens and when a live "hello" or short greeting is detected, automatically transfers the call to an available agent. The dialer places numerous calls simultaneously, checking each number for a live "hello" or for another call disposition. If the call is busy, no answer, not working, etc., the dialer either discards or reschedules the call, then dials another number. The dialer is predictive because it anticipates when the next agent will become available, and when the next "hello" will be detected.