1. Call Recording
Enable automatic recording for all inbound and outbound calls. You can configure your Super Receptionist to record every call (on the user's consent) in the IVR system. That allows you to download single or multiple recordings to monitor the quality of support in the future or to analyze logs to separate customer calls from potential customers.
2. Multi Agent Access
With Multi-Agent, you have complete control and access to the database, while your agents can only review your respective call logs, even in your brief absence. It secures customer information and clarifies and focuses on resolving customer service complaints.
3. SMS E-mail Notification
Stay up-to-date with email or SMS(Short Message Service) alerts for new voicemails and customer calls that go unanswered.
4. Unified Management
Integrated management allows you to add or remove forwarding numbers, modify settings, access logs and recordings from one panel.
5. CRM Integration
Seamlessly integrate with the most popular CRM software such as Freshdesk, Salesforce, Zendesk, and many others to ensure up-to-date records and provide personalized customer service. With SuperReceptionist, you can streamline valuable customer requests, synchronize data quickly, and optimize workflows to increase your business efficiency.
6. Advance Call Recording
Automatically route incoming business calls to multiple phone numbers sequentially or at once until the call is answered. With Advanced Call Forwarding, you'll be able to define call routing in three unique modes - parallel, sequential, or round-robin based on specific criteria such as a day of the week, time, geography, caller ID, and more.